FAQs
FAQs
1. I have a concern about my order, what’s the easiest way to contact you?
For urgent concerns, we recommend sending us an email at qyventosupport@gmail.com
For urgent concerns, we recommend sending us an email at qyventosupport@gmail.com
All pages are run by the co-owners of the company, and we will be more than happy to provide you with the best experience when ordering from our shop!
2. I need to change my shipping address, what should I do?
Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at qyventosupport@gmail.com for the quickest response!
Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at qyventosupport@gmail.com for the quickest response!
3. Where is my shipping confirmation?
Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!
Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!
4. Why hasn’t my tracking updated?
Allow 2-4 days for your order to process and the tracking to update. If tracking does not update after processing, let us know by sending us an email so we can resolve this issue.
Allow 2-4 days for your order to process and the tracking to update. If tracking does not update after processing, let us know by sending us an email so we can resolve this issue.
5. Do you accept international orders?
Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located outside the US.
Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located outside the US.
6. What if I want to cancel an order?
Please email us at qyventosupport@gmail.com within 24 hours of placing your order if you need to request a cancellation. Once an order has been processed and forwarded to our fulfillment warehouse, we are unable to cancel it.
Please email us at qyventosupport@gmail.com within 24 hours of placing your order if you need to request a cancellation. Once an order has been processed and forwarded to our fulfillment warehouse, we are unable to cancel it.
7. What is your return policy?
We offer a 30-day return policy for items that are completely unused, unworn, and in their original packaging. Because our central fulfillment facility is located internationally, customers are responsible for all return shipping costs and must use a trackable shipping service. Please email us at qyventosupport@gmail.com to request a return destination before sending your item back.